1. Information We Collect

1.1 Personal Information:

We collect personal information that you voluntarily provide, such as:

• Name, email address, phone number, and contact details.
• Business information for suppliers and importers, including company names and certifications.
• Payment and billing information for transactions and subscriptions.

1.2 Transactional Information:

We collect data related to your interactions on the platform, including:

• Orders posted and accepted.
• Specifications, delivery schedules, and pricing agreements.
• Payment history and shipping details.

1.3 Usage Information:

We collect information automatically about your usage of our platform, such as:

• IP address, browser type, and device identifiers.
• Pages visited, time spent on the platform, and navigation patterns.
• Log files and cookies.

1.4 Third-Party Data:

We may collect information from third-party sources, such as:

• Verification of importer credentials from authorized databases.
• Logistics updates from shipping providers.

2. How We Use Your Information

2.1 Service Delivery:

We use your information to:

• Facilitate matching between suppliers and importers.
• Enable order placement, acceptance, and fulfillment.
• Process payments and subscriptions.
• Provide alerts and notifications for transactions and updates.

2.2 Platform Optimization:

Your data helps us improve:

• User experience and platform functionality.
• Security measures to safeguard user data.
• Analytics to identify trends and user needs.

2.3 Legal Compliance:

We use your data to comply with applicable laws, including export regulations, tax requirements, and anti-fraud measures.

2.4 Communication:

We use contact details to:

• Send transactional and promotional emails.
• Respond to inquiries and provide customer support.

3. Information Sharing and Disclosure

3.1 With Your Consent:

We may share your information with third parties if you have given explicit consent.

3.2 Service Providers:

We share data with:

• Payment processors for transaction management.
• Logistics partners for shipping and tracking.
• Verification agencies for importer and exporter credentials.

3.3 Legal Obligations:

We disclose information when required to comply with legal obligations or protect our rights, including:

• Responding to lawful requests from government authorities.
• Preventing fraud or security breaches.

3.4 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor organization.

4. Data Retention

We retain your data for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

When data is no longer required, we securely delete or anonymize it.

5. Data Security

We implement industry-standard measures to protect your data, including:

• Encryption of sensitive information.
• Secure server infrastructure and firewalls.
• Regular security audits and penetration testing.

Despite these measures, no system can guarantee absolute security. Users are responsible for safeguarding their account credentials.

6. Your Rights

You have the following rights concerning your data:

• Access and Portability: Request access to your data and obtain a copy.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of data, subject to legal and operational constraints.
• Objection: Opt-out of certain data uses, such as marketing communications.

To exercise your rights, contact us at info@crayonfmcg.africa.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance platform functionality.
• Provide personalized experiences.
• Track usage and generate analytics.

You can manage cookie preferences through your browser settings.

8. International Data Transfers

Your data may be processed outside your country of residence. We ensure adequate safeguards are in place to protect your data, consistent with international standards.

9. Children's Privacy

CrayonFMCG is not intended for users under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will promptly delete it.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or platform notifications.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

By using CrayonFMCG, you agree to this Privacy Policy. Thank you for trusting us to facilitate your agricultural exports.